FAQs

Shopping

What Shipping Methods Are Available?

You may opt for next day delivery which is available on most of our products. Items ordered before 2pm will ship same day.

Our standard UK delivery is within 3-5 working days, although we will always try to get your delivery dispatched within 48 hours of placing your order (excluding weekends). At peak times this may not be possible. Listed below are the delivery types available, prices and approximate shipping time.

DELIVERY TYPE

SHIPPING PRICE

SHIPPING TIME*

Mainland UK

£4.95

Within 5 Working Days

Next Day Delivery

£6.95

Within Next Working Day

Isle of Man Standard

£6.95

Within 5 Working Days

Isle of Wight

£6.95

Within 5 Working Days

Jersey and Guernsey

£6.95

Within 5 Working Days

Highlands and Islands of Scotland

£6.95

Within 5 Working Days

Isles of Scilly

£6.95

Within 5 Working Days

Do You Ship Internationally?

I’m afraid that for now we only ship to the UK.

How Long Will It Take To Get My Package?

You may opt for next day delivery which is available on most of our products. Items ordered before 3pm will ship same day.

Our standard UK delivery is within 3-5 working days, although we will always try to get your delivery dispatched within 48 hours of placing your order (excluding weekends) although at peak times this may not be possible.

Payment

What Payment Methods Are Accepted?

You are able to pay using credit card, Paypal, Apple Pay & Google Pay.

Is Buying On-Line Safe?

Our site is highly secure. We use industry-leading technology (such as SSL) to keep your information safe.

When you begin to checkout you will see the small padlock sign in the address bar – this confirms that you have entered a secure payment page.

If you chose to create an account with us, you can be safe in the knowledge that we are fully registered with the ICO and comply with their terms of use. We have a duty of care to our account holders and under no circumstances will we share or sell your information

Orders & Returns

How do I place an Order?

Simply:

  • add the product you think your loved one would like the best, if applicable choose the flavour of the chosen spirit,
  • use the personalisation boxes to make your gift extra special and then
  • click on ‘Add to cart’.  You can then continue shopping, or
  • ‘Go to Checkout’. At checkout you can check your order and then checkout as a guest or choose to create an account.
  • We always advise you make an account, as account holders are rewarded with extra special deals and we go to great lengths to ensure our site is safe and that your details are stored securely. We will never share your details with a 3rd party.
  • Add in your payment and delivery details and then let us do the rest 

How can I track my order?

If you haven’t received your item and it is overdue, please contact us providing your order number in the subject and we will track it for you.

Do I need an account to place an order?

You may checkout as a guest, although we always advise you to create an account to make your next shopping trip with us that bit simpler.  We also regularly offer account holders special discounts for their loyalty, so its worth staying in the SpiritSmith loop.

Can I get next day delivery?

Yes you certainly can. Order before 2pm for next day delivery on most items.

How Can I Return a Product?

In the very rare event that you have a problem with your gift. Please contact us and we will organise the return with you personally. Our ‘contact us’ notifications are monitored full time during office hours.