We're thrilled that you've made your way to our Frequently Asked Questions (FAQ) page. This section is designed to provide you with quick and comprehensive answers to the most common queries you may have about our products, services, and policies.
At SpiritSmith, we pride ourselves on delivering exceptional customer experiences, and we believe that transparency and clear communication are essential elements of that commitment. That's why we've put together this comprehensive list of frequently asked questions to address any uncertainties you might have.
If you have a discount code this can be entered at the last page of the checkout before you place your order. If you are shopping on desktop, the enter discount code box can be found to the right. If you are shopping on mobile, you will need to expand 'Show Order Summary' and the discount box will appear below.
Our working days are Monday-Friday 10:00am-4:00pm. Shipping times depend on the delivery method selected at the checkout. Our Standard Delivery is 3-5 Working Days (UK Mainland) See our delivery page to find out more information.
Unfortunately we don't currently ship internationally.
If you do not receive your order within the stated delivery timeframe, please contact or customer service team on email@example.com. Please provide your full name and order number so that we can deal with your query in a timely manner.
If in the unlikely event any of your items appear to be damaged on arrival please do not hesitate to raise this with us. Please attach an image of the damage to an email and send to firstname.lastname@example.org We aim to reply to all queries within 24 hours.
We put all our efforts into ensuring orders are received correctly. However, in the unlikely scenario when making our orders, errors may occur please email our customer care team at email@example.com or call on +44 (0)3330908769.
Shipping & Returns
If for any reason you should be disappointed with your order and wish to return it, please contact our customer service team at firstname.lastname@example.org or call us on +44 (0)3330908769 to discuss.