FAQ's

FAQ's

We're thrilled that you've made your way to our Frequently Asked Questions (FAQ) page. This section is designed to provide you with quick and comprehensive answers to the most common queries you may have about our products, services, and policies.
At SpiritSmith, we pride ourselves on delivering exceptional customer experiences, and we believe that transparency and clear communication are essential elements of that commitment. That's why we've put together this comprehensive list of frequently asked questions to address any uncertainties you might have.

Orders

If you have a discount code this can be entered at the last page of the checkout before you place your order. If you are shopping on desktop, the enter discount code box can be found to the right. If you are shopping on mobile, you will need to expand 'Show Order Summary' and the discount box will appear below.

Our working days are Monday-Friday 10:00am-4:00pm. Shipping times depend on the delivery method selected at the checkout. Our Standard Delivery is 3-5 Working Days (UK Mainland) See our delivery page to find out more information.

Unfortunately we don't currently ship internationally.

If you do not receive your order within the stated delivery timeframe, please contact or customer service team on hello@spiritsmith.co.uk. Please provide your full name and order number so that we can deal with your query in a timely manner.

If in the unlikely event any of your items appear to be damaged on arrival please do not hesitate to raise this with us. Please attach an image of the damage to an email and send to hello@spiritsmith.co.uk We aim to reply to all queries within 24 hours.

We put all our efforts into ensuring orders are received correctly. However, in the unlikely scenario when making our orders, errors may occur please email our customer care team at hello@spiritsmith.co.uk or call on +44 (0)3330908769.

Shipping & Returns

If for any reason you should be disappointed with your order and wish to return it, please contact our customer service team at hello@spiritsmith.co.uk or call us on +44 (0)3330908769 to discuss.

Product Queries

A wedding favour is simply a token of your gratitude to your guests, so whatever you think feels best suited for your wedding will be just right, to find more guidance about what you put in wedding favours read our wedding favour blog here.

Vanilla vodka has a slightly sweeter flavour profile. For this reason, the best mixer is a lemon-lime soda. However, other popular choices include cranberry juice, lemonade and Coca-cola.

To learn more click here

There are many mixers that go well with vodka. Some of the most popular include: Coca-cola, Red Bull, lemonade, orange juice and soda water. You could also try more exciting concoctions like pineapple juice, tomato juice, apple juice and ginger beer.

To see vodka gift sets visit our Vodka product page.

While we may be slightly biased, we think the best way to gift vodka is as part of a vodka gift set. That way you can pair the vodka with mixers, snacks and treats that complement the specific vodka well.

See the Top 3 Vodka Gift Sets in our range

Brand Queries

Yes, Hendrick’s Gin is proudly Scottish. In fact, the distiller behind this iconic brand is Lesley Gracie. Lesley is originally from Yorkshire but moved to Scotland in the late 80’s before perfecting the blend in 1999 and launching Hendrick’s Gin to the world.

You’ll often see Hendrick’s Gin paired with a garnish of cucumber, and you may be wondering why. This is because cucumber is one of the main flavours in the gin, which is where it gets its refreshing taste. Hendrick’s themselves even recommend adding a slice of cucumber to the drink. TO learn more visit our Hendricks blog

While both brands are popular, it all comes down to personal choice. Bombay Sapphire is more classic when it comes to taste, whereas Hendrick’s is more distinct and floral. It’s also worth noting that Bombay Sapphire has a higher alcohol content in comparison to Hendrick’s.

Its unique flavour profile and versatility make it stand out from other brands on the market. Whether you're new to the world of rum or an experienced connoisseur looking for something different, black spiced rum Kraken is definitely worth a drink. To learn more, read our blog - Is Kraken a Good Rum?

Occasion Queries

Father's day is always the 3rd Sunday in June and in 2024 that lands on Sunday 16th June.

Your Dad would enjoy an assortment of gifts such as drinks, snacks, chocolate and socks, but be sure it’s tailored to whatever your dad’s interests are. However, you can never go wrong with his favourite drink and snacks! For gift ideas take a look Father's Day Hampers

Your Dad will appreciate a thoughtful gift containing his favourite things. SpiritSmith has the best hampers containing gin, rum and whiskey for any father figure in your life. Whatever their tipple of choice (even non-alcoholic options!), we’ve got all bases covered and a wide range of goodies to fill our hampers with. More Father's Day Ideas.