Shipping policy

Shipping Policy – SpiritSmith Ltd

Last updated: 17 June 2025

At SpiritSmith, we know how important timely delivery is, especially when gifting personalised spirits. This Shipping Policy outlines our delivery options, estimated timeframes, and other key information to ensure a smooth experience.

DELIVERY OPTIONS (UK MAINLAND)

Delivery Method	Cost	Estimated Delivery Time	Cut-Off Time
Standard Delivery	Free	3–5 working days	None
Next Day Delivery	£3.95	Next working day	Order before 12pm
Saturday Delivery	£7.95	Saturday delivery	Order before 12pm Fri
Click & Collect (BB4 5QJ)	Free	Next working day	We'll notify you when ready

All delivery times are estimates and are not guaranteed.

ORDER PROCESSING

Orders are typically processed within 1–2 working days. During peak periods (e.g. Christmas, Father’s Day, Valentine’s Day), processing may take slightly longer. We’ll always aim to dispatch as quickly as possible and will notify you by email once your order ships.

DISPATCH & TRACKING

Once dispatched, you’ll receive tracking details via email so you can follow your parcel’s journey. Please check your junk/spam folder if you haven’t received tracking within 3 working days of ordering.

MISSED DELIVERIES

If you’re not in when your parcel arrives, the courier will leave a calling card or instructions to rearrange delivery. If the parcel is returned to us after multiple failed attempts, we’ll issue store credit minus any delivery costs. Redelivery will require a new shipping charge.

PROOF OF AGE

As we sell alcohol, all deliveries require a signature by someone aged 18 or over. Our couriers may request valid photo ID upon delivery. If age verification cannot be completed, the parcel will not be delivered.

SHIPPING LIMITATIONS

We currently only deliver within the UK Mainland. We do not ship to Northern Ireland, the Channel Islands, or internationally at this time.

DELIVERY ISSUES & DAMAGES

If your item is damaged or incorrect, please contact us athello@spiritsmith.co.uk within 48 hours of delivery. Include your order number and a photo of the issue so we can resolve it quickly.

We are not responsible for delays caused by:

Courier network issues
Adverse weather
Customs or regulatory checks
Events beyond our control

CONTACT US

SpiritSmith Ltd
Dearden House, 16 Deardengate
Haslingden, Lancashire, BB4 5QJ, UK
Phone: 0333 090 8769
Email:hello@spiritsmith.co.uk

Thank you for choosing SpiritSmith – the home of personalised gifting with a spirited twist!